Stun guns are designed to work on contact. This means they must touch something to fully engage. Due to the concealed prong design on some of our stun guns, it is common that only one prong will appear to light up when testing the tool. This is not a

Why is there only one spark on my tactical stun gun?

No worries, the sliding switch on some of our stun gun and flashlight models is made to detach so this can happen. If you still have the switch piece, you can reattach it and secure it with super glue. Just put a dab of glue in the well of the cover

What if the slide switch for my stun gun fell off or I lost it?

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We are available via email Monday-Friday, 9:00 am to 5:00 pm EST.

We are available via phone Monday-Friday, 9:00 am to 5:00 pm EST.

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Guard Dog Security

Stun Gun Troubleshooting

Stun Guns and Flashlights

Can discount codes be combined or stacked?

Where do I add my discount or promotional code?

When will my order ship?

How do I track my order?

How long does shipping take?

Do you offer International Shipping?

Can I cancel my order?

Do you offer returns?

What if my package gets lost or arrives damaged?

Do you offer a Satisfaction Guarantee?

Orders and Shipping

What products are covered by the Lifetime Warranty?

Are there any exemptions to your Lifetime Warranty?

How do I submit a warranty claim?

Lifetime Warranty

What is the best pepper spray?

What are the best Pepper Sprays for women to carry?

How effective is Pepper Spray? Does Pepper Spray work?

Why should I choose Guard Dog Security Pepper Sprays?

How does Pepper Spray feel?

How far can pepper spray reach?

How many uses are in a can of pepper spray?

Is pepper spray discreet or easy to hide?

What is an actuator?

What is pepper spray made of? What are the ingredients in pepper spray?

How hot is pepper spray? What is the heat level pepper spray?

What is the strongest Pepper Spray?

What are the most important factors to consider when selecting a pepper spray?

How is pepper spray's quality and strength tested?

Are you Pepper Sprays Certified Lab Tested?

Quality, Heat Level, and Ingredients

What are the different types of pepper spray?

What does Pepper Spray, Spray Pattern mean?

What is Pepper Gel and how is it different from Pepper Spray?

Does Pepper Spray or Pepper Gel work better? Is Pepper Spray or Pepper Gel more effective?

What is oleoresin capsicum or OC Spray?

Are OC Spray or Mace the same as Pepper Spray?

What is Pepper Foam and how is it different from Pepper Gel or Pepper Spray?

Types of Pepper Spray

Is it legal to carry Pepper Spray?

I live in a state that doesn't allow pepper spray to be shipped to me. Where can I purchase yours?

Can I fly with pepper spray and is it TSA-approved?

Is pepper spray used by police and law enforcement?

Laws and Restrictions

General Questions: Pepper Spray and Gel

Should I practice using my Pepper Spray?

When should I carry my Pepper Spray or Pepper Gel?

Can I carry my Pepper Gel or Pepper Spray with me daily?

How do I use my Pepper Spray or Pepper Gel?

How much Pepper Spray or Pepper Gel should I use if I need to defend myself? How long should I activate my Pepper Spray or Pepper Gel for?

How long do I need to use my pepper spray, for it to be effective?

How long does it take for the effect of pepper spray to wear off?

What if I accidentally spray myself or come into contact with my Pepper Spray or Pepper Gel?

What temperature is safe to keep my pepper spray at?

Can I store my pepper spray in my car?

Does Pepper Spray Expire?

Is my Pepper Spray or Pepper Gel safe to use after it has expired?

If I have used my Pepper Spray, can I continue to carry and reuse it?

How do I dispose of an expired or used can of Pepper Spray?

Storage, Expiration, and Disposal

Usage Questions: Pepper Spray and Gel

What is the Protected 4 Life program?

How do I sign up for the Protected 4 Life (FREE Pepper Spray Replacement) program?

Protected 4 Life Replacement Program

Are Home Defense Sprays legal to use?

Can I use Home Defense Pepper Sprays indoors?

How should I store my Home Defense Pepper Spray?

How do I use a Fogger Pepper Spray for Home Defense?

What is the difference between the Pepper Spray Pistol Grip Fogger and Pepper Spray Fire Master Fogger?

Home Defense Pepper Sprays

Pepper Sprays and Gels

What are stun guns and how do they work?

Are stun guns discreet or easy to conceal?

What is the best Stun Gun?

Are a stun gun and a Taser the same thing?

Can I legally own and carry a stun gun?

Can I fly with a stun gun?

What makes your stun gun flashlights good for different situations?

How bright is the flashlight in your flashlight stun guns?

Stun Gun General Questions

How does a stun gun work?

How do I safely use a stun gun?

If I need to use my stun gun, what is the best point of contact to use?

When should I carry my stun gun?

How effective is a stun gun?

Will my stun gun work through clothing?

Stun Gun Usage Questions

How often should I recharge my flashlight or stun gun?

How long should I recharge my flashlight or stun gun?

Will my flashlight or stun gun overcharge?

Should the charging light on my stun gun turn off or green when it's finished charging?

What kind of batteries does my stun gun use?

Can I use other rechargeable batteries in my flashlight or stun gun?

Stun Gun Charging Questions

What is a bulletproof backpack?

What does bulletproof mean?

Are Bulletproof backpacks heavy or uncomfortable to carry?

Are bulletproof backpacks comfortable to wear and light enough for children?

What level of protection do your bulletproof backpacks have? Are the bulletproof backpacks NIJ certified?

Do bulletproof backpacks work and are they effective at stopping bullets?

Are bulletproof backpacks legal?

Can I fly with my Bulletproof Backpack and is it approved by the TSA for travel?

What materials are your bulletproof backpacks made with?

How should I clean my bulletproof backpack?

Bulletproof Backpacks

Are personal safety alarms easy to use?

When should I use a personal alarm? Is it okay to carry my safety alarm daily?

What is the best personal safety alarm?

Can personal alarms be attached to bags or clothing?

Are personal alarms ok for children or seniors to use?

Who can benefit from carrying a personal alarm?

What if I accidentally activate my alarm? Can I turn my personal alarm off?

How loud are your personal safety alarms?

How long will my personal alarm make sound for?

Can I fly with a personal alarm?

How long do the batteries in personal alarms last?

Personal Alarms

What is an air horn?

How loud is an air horn?

Where can an air horn be used at?

Is it legal to use an air horn?

Do air horns stop dog attacks?

Air Horn

What is a home security bar or Door Jammer?

Why is a security bar important?

Are Guard Dog Door Jammers compatible with all types of doors?

Are security bars easy to install?

Can a security bar damage my floor?

Door Jammer (Door Security Bar)

Are your smart locks compatible with different door types and knobs?

Can multiple people have access to the same Smart Lock?

Can I control smart locks remotely, using my mobile phone?

Are Smart Locks secure against hacking or other unauthorized access?

Do your smart locks include biometric identification technology?

What does biometric identification mean?

Smart Locks

What is a tactical pen?

How do I use a tactical pen for self-defense?

How durable is the writing element of a tactical pen?

What kind of ink does a tactical pen use?

Can I bring a tactical pen on an airplane?

Tactical Pen

What kind of battery does my flashlight or stun gun use?

Do I have a Lifetime Warranty on my battery as well?

The battery I received, is not the same color as the one on the website.

Batteries and Charging

Can I purchase replacement parts for my stun gun or other self-defense products?

What types of accessories are offered for self-defense products like pepper sprays and stun guns?

Do you offer accessories that enhance the usability of stun guns or pepper sprays?

Can I find accessories for specific self-defense product models?

Accessories and Maintenance